Shipping & Delivery

Shipping Costs & Tax

  1. Free Standard Shipping on all items.
  2. In accordance with state and local law, your online purchases are subject to state and local sales taxes in effect, where delivery is made. If you live in a state that does not impose a sales tax, you may still see the tax calculated on your order if shipped to another state. To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as Tax may differ from the sales taxes ultimately charged. Your invoice will reflect the final total tax, which includes state and local taxes.

If you are a tax-exempt organization or reseller, you can apply for tax exemption on your shacerlin.com orders. Please send the following information to service@shacerlin.com for review.

-Certificate Process Code

-Certificate ID (This field is required if you are trying to update or invalidate an existing certificate. If you are creating a new certificate, leave this field blank.)

-Customer Code

-Customer Name

-Address 1

-Address 2 (Optional)

-City

-Country

-Region

-Postal Code

-Certificate Type

-Invoice/ PO # (Only required if Cert Type = SINGLE.)

-Business Type Number (Only required if Business Type = 20.)

-Business Type Description

-Exemption Reason

-Exemption Reason Description (Only required if Exemption Reasons = L.)

-Exemption Number

-Exemption Number Type (Optional)

-Issuing Country

-Issuing Region

-Effective Date

-Expiration Date

 

Shipping Locations

  1. Shipping is only valid for shipping addresses in the United States, excluding Alaska, Hawaii, Puerto Rico, and Guam.
  2. We do not deliver to FPO, APO, and PO Box addresses.

 

 

Shipping Methods

All orders are shipped out via FedEx, UPS, or USPS.

 

Shipping and Delivery Estimates

 We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

 

If you choose to pay by credit card, your order will be billed within 24 hours. The items will usually be shipped out the next business day after we received payment. If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 5 to 10 business days, depending on your destination and the shipping carrier. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 15 business days have the option to choose order cancellations or partial refunds. Please see the return policy for more details.

 

When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

 

SHA CERLIN takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the SHA CERLIN shipping facility to homes or businesses. If the item is damaged in transit, please contact us at service@shacerlin.com to apply for a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs, and provide SHA CERLIN with proof of the damage in detail as this will assist us in processing your order refund.

 

Orders Tracking

You will be sent at least 2 emails for each order you place:

 

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website or contact service@shacerlin.com.

 

Note

  1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

 

  1. We are not responsible for any return shipping cost if the product didn’t meet your expectation or if placed a wrong order after the order has been shipped out.