Whatever happens to your order, you can contact us via service@shacerlin.com. It is important to provide us with your email and telephone number, order number, or tracking number so we can check the status of your order.
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Frequently Asked Questions
Still have questions? Send us your question by filling out the form below, we will be happy to assist you.
How do I contact SHA CERLIN regarding my order?
When will my order be shipped out?
Once we receive your order, we will process it on the same day and send it out in 3-4 business days. Any orders placed on weekends will be sent out together with Monday’s orders.
What is the estimated delivery time?
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order on the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (5-8 business days) are estimates and may vary due to external factors outside of SHA CERLIN, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.
What if I don't receive my order?
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week. You can also claim the package lost to the carrier and provide the Claim Number to us (send your order number together with the number to service@shacerlin.com), so that we can arrange a replacement or refund for you quickly.
How can I track my order?
You can login to your account to track your order and get updates.